At SilkSouq, all our products, from silky pillowcases to luxurious scarves , hair scrunchies and more, are OEKO-TEX® certified. This means every item is thoroughly tested to ensure it's safe and gentle on your skin, providing you with the ultimate luxury experience you can trust.

Enjoy free shipping in the UAE for orders above 150 AED and enjoy hassle-free returns within 7 days of delivery.

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1. Hand Wash: Gently wash in cold water using mild silk-friendly detergent.
2. Avoid Soaking: Prevent color bleeding by not soaking.
3. Rinse & Squeeze: Rinse and gently squeeze out excess water.
4. Towel Dry: Absorb moisture by rolling in a clean towel.
5. Air Dry: Dry in shade, away from direct sunlight.
6. Ironing: Iron on low heat when slightly damp or use a steamer.
7. Storage: Store in a cool, dry place. Keep out of touch of pets/sharp objects.

Frequently Asked Questions

Your Silk Souq Frequently Asked Questions

Welcome to our Silk Souq Frequently Asked Questions page — a dedicated space designed to give you clarity, confidence, and comfort as you explore our world of luxury mulberry silk. Here, we answer the most common questions about our products, shipping, returns, care instructions, and the philosophy behind “Wellness in Silk.” Whether you’re new to silk or already a devoted lover of gentle sleep rituals, our Frequently Asked Questions guide ensures you have everything you need at your fingertips.

At Silk Souq, we believe that informed choices create more meaningful experiences. That’s why this page covers detailed insights into fabric quality, order processing, international delivery options, care tips, gift bundles, and more. Each answer is crafted to help you understand not just what we offer, but why our craftsmanship, materials, and values matter. If you ever need further assistance, our team is just a message away — ready to support your journey into quiet luxury and passive self-care.

Below are the most important Frequently Asked Questions to help guide you through your Silk Souq experience — from understanding our materials to shipping timelines, care instructions, and more.

1. What makes Silk Souq products different?

Silk Souq offers luxury-grade 100% mulberry silk, crafted from 6A long-strand fibers, the highest grade in the industry. All fabrics are woven with a smooth finish and tested for purity and durability, ensuring long-term softness and comfort.

2. What is 6A Grade Silk?

6A grade refers to the highest possible quality in mulberry silk. It means the fibers are longer, smoother, and more uniform, resulting in stronger fabric, deeper shine, and better longevity. Only the top 5% of silk in the world qualifies as 6A.

3. What is OEKO-TEX Certified?

OEKO-TEX Standard 100 certification ensures that a textile has been rigorously tested and verified to be free from harmful substances. When a product is OEKO-TEX certified, it means every component—from the silk fibers to the dyes—meets strict international safety standards, making it suitable even for sensitive skin. Our suppliers uphold this certification, ensuring every Silk Souq piece is safe, pure, and gentle.

All Silk Souq products come from suppliers who hold OEKO-TEX Standard 100 certification, ensuring the silk is free from harmful chemicals and safe for sensitive skin.

4. What is passive wellness?

Passive wellness is self-care that works quietly in the background without extra effort. Silk naturally supports passive wellness by regulating temperature, reducing friction on skin and hair, and enhancing sleep quality with no added steps.

5. How do I care for my silk products?

• Hand wash in cold or lukewarm water using a gentle silk-safe detergent.
• Air dry in the shade (avoid sunlight).
• Use the lowest iron setting with a pressing cloth.
• Store in breathable fabric bags.

Full care instructions are available on the Silk Care page.

6. Do you offer free shipping?

Yes. We offer free shipping on all UAE orders above AED 150.

For international orders, shipping fees are calculated at checkout based on destination and weight.

7. How long does delivery take?

• Dubai: Next business day delivery

• UAE: 1–2 business days

International timelines may vary depending on customs processing.

8. Do you offer Cash on Delivery (COD)?

COD is available only within the UAE.

Any COD orders placed outside the UAE will be automatically cancelled.

9. What is your return policy?

We have a 7-day return policy for UAE customers. Items must be unused, in original condition, and returned in their packaging.

International returns follow a different process; shipping costs and customs fees are the customer’s responsibility.

We cannot accept returns for used hygiene-related items such as pillowcases, eye masks, or scrunchies.

10. Do you have a physical shop?

No. Silk Souq is an online store.

However, we participate in selected pop-up markets and community events throughout the UAE.

11. Do you offer corporate or bulk gifting?

Yes. We offer bespoke corporate gifting, including custom embroidery, special packaging, and volume pricing.

Perfect for hotels, real estate developers, holiday homes, weddings, and events. Contact customer service at contact@silksouq.com or WhatsApp at +971508718103.

12. Can I customize or personalize my order?

For selected items, we are open to customizing pieces within reason, including personalized notes, size adjustments, or thoughtful modifications that maintain the integrity of the silk. Custom embroidery or bespoke requests may also be available depending on the product type. Minimum quantities may apply for corporate, gifting, or event orders.

13. Are your magnetic gift boxes reusable?

Absolutely. Our luxury magnetic boxes are designed for reuse, perfect for storing keepsakes, accessories, or gifting again.

14. Is mulberry silk really good for skin and hair?

Yes. Dermatologists and trichologists recommend mulberry silk because it helps:

• Reduce sleep wrinkles
• Prevent hair breakage
• Maintain skin hydration
• Regulate temperature
• Minimize friction and irritation

15. What payment methods do you accept?

We accept:

• Visa
• Mastercard
• Apple Pay
• Tabby 
• Tamara 
• Cash on Delivery (UAE only)

16. How can I contact customer support?

You can reach us anytime through our website chat, by email at contact@silksouq.com, via WhatsApp at +971 50 871 8103, or through our Instagram page @silksouqofficial.

We typically respond within 24 hours.