Shipping policy
Last updated: 06 September 2025
At Silk Souq, we are dedicated to delivering your order swiftly, securely, and with the same care that goes into crafting our products.
Shipping Rates & Delivery Times
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United Arab Emirates
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Free shipping on all orders above AED 300.
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Delivery within 1–2 business days in Dubai and 2–3 business days across other Emirates.
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International
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Shipping rates vary based on destination and package weight.
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Estimated delivery time is approximately 3–4 weeks, depending on your location and the carrier.
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Once your order is dispatched, you will receive tracking details by email.
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Processing Time
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Orders are processed within 1–2 business days.
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Orders placed on weekends or UAE public holidays will be processed on the next business day.
Shipping Restrictions
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We do not deliver to P.O. boxes or APO/FPO addresses.
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Please provide a valid physical address to ensure successful delivery.
International Duties & Taxes
For international orders, please note:
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Customs duties, VAT, or import fees (if applicable) are the responsibility of the customer.
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These charges vary by country and are not included in our shipping rates.
Packaging & Sustainability
Your order will arrive in our reusable magnetic closure boxes, designed for durability and repurposing. This reflects our commitment to sustainability and mindful luxury.
Lost or Damaged Packages
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While Silk Souq takes the utmost care in preparing your shipment, we are not liable for packages lost or damaged in transit.
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If an issue occurs, please contact the shipping carrier directly to file a claim.
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We will gladly assist by providing any required documentation to support your claim.
Questions
If you have any questions about our Shipping Policy, please contact us at contact@silksouq.com.